A Collector Reports on her Experience with Superfrock
I get a lot of mail from my readers who identify with what I post and otherwise. I thought this email would be interesting to post as I don't collect Sybarites. The two purchases I've made from Superfrock were not for dolls and went very smoothly.
The writer has given me permission to publish her name along with the content of her letter. In two instances I have substituted XXX for the name of a company.
Dear Ms Gold!
I am a frequent visitor to your blog and just today I read about what your buying experiences with XXX were like.
This might not be a big comfort, but anyway: I bought this ultra-expensive Tock doll from Superfrock. They had put me on a waiting list and then recently e-mailed me that they had one left and if I wanted it. I did. What I received was a doll with indentures, filing marks and bad creases and scratches on her back and shoulders and front upper bosom part.
And it was no fun arriving at being able to return her and receiving a full refund, i. e. one including my shipping cost back to the UK. I am still waiting for my credit card to be refunded with the amount for the doll, I got my shipping cost back via Paypal. Hopefully this credit card refund delay is only due to it being week-end.
Anyway, I would have never expected such an inferior quality on such a highly priced and allegedly high quality doll.
I was told that "oh, this was out of our hands" and that "the quality check in China was bad" etc. Furthermore, the e-mail address given on Superfrock's home page, i. e. "sales@ superfrock.com" leads straight to China. So it's the customer's fault if they write to the wrong address...I wouldn't want to say Superfraud.
What annoyed me even more, however, was the Lady I talked to on the phone hanging up on me three times and thus making me call again and again. On top of it all, she sighed into the phone annoyedly. The connexion was admittedly bad, but only in one direction. In case you're interested I can send you some photographs of the faults described above.
This whole affair reminds me of what you wrote about getting the last Fashion Doll Agency doll from XXX This kind of behaviour really provokes a customer to think that the sellers are trying to get rid of their last dolls which had come back before (for who knows how many times).
...[Shortened for Clarity]...
Thank you very much for taking your time to read all this and for all your endeavours. And for not sweet-talking to the sellers all the time on your blog. Their success has already gone to their heads far too much.
Best regards
Petra
The writer has given me permission to publish her name along with the content of her letter. In two instances I have substituted XXX for the name of a company.
Dear Ms Gold!
I am a frequent visitor to your blog and just today I read about what your buying experiences with XXX were like.
This might not be a big comfort, but anyway: I bought this ultra-expensive Tock doll from Superfrock. They had put me on a waiting list and then recently e-mailed me that they had one left and if I wanted it. I did. What I received was a doll with indentures, filing marks and bad creases and scratches on her back and shoulders and front upper bosom part.
And it was no fun arriving at being able to return her and receiving a full refund, i. e. one including my shipping cost back to the UK. I am still waiting for my credit card to be refunded with the amount for the doll, I got my shipping cost back via Paypal. Hopefully this credit card refund delay is only due to it being week-end.
Anyway, I would have never expected such an inferior quality on such a highly priced and allegedly high quality doll.
I was told that "oh, this was out of our hands" and that "the quality check in China was bad" etc. Furthermore, the e-mail address given on Superfrock's home page, i. e. "sales@ superfrock.com" leads straight to China. So it's the customer's fault if they write to the wrong address...I wouldn't want to say Superfraud.
What annoyed me even more, however, was the Lady I talked to on the phone hanging up on me three times and thus making me call again and again. On top of it all, she sighed into the phone annoyedly. The connexion was admittedly bad, but only in one direction. In case you're interested I can send you some photographs of the faults described above.
This whole affair reminds me of what you wrote about getting the last Fashion Doll Agency doll from XXX This kind of behaviour really provokes a customer to think that the sellers are trying to get rid of their last dolls which had come back before (for who knows how many times).
...[Shortened for Clarity]...
Thank you very much for taking your time to read all this and for all your endeavours. And for not sweet-talking to the sellers all the time on your blog. Their success has already gone to their heads far too much.
Best regards
Petra
Categories:
Customer Service,
Superdoll,
Superfrock
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