Hobby Link Japan - Bad Business Practices
I don't like to do this but I have little choice. I ordered a set of figurines from Hobby Link Japan in July, 2009. When they arrived I inspected each of the 12 figurines and 3 were broken. I notified HLJ and was instructed to return the entire set, insured, and that I would get a refund and return shipping. I got a notice from the US Post Office that my package was delivered on July 28. By August 12, I still had not gotten the refund even after I contacted Mr. Scott Kennard twice.
On August 16th I filed with my credit card company for the original cost and was granted a credit.
Mr. Kennard was furious and accused me of trying to get two payments. He claims that my refund was in process. He called me "dishonest at best" and claims that he was trying to work with me. This was on August 19th. He said they were busy. This is the last paragraph of his last email to me on that day. I have not heard from him since and that was 2 months ago.
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On August 16th I filed with my credit card company for the original cost and was granted a credit.
Mr. Kennard was furious and accused me of trying to get two payments. He claims that my refund was in process. He called me "dishonest at best" and claims that he was trying to work with me. This was on August 19th. He said they were busy. This is the last paragraph of his last email to me on that day. I have not heard from him since and that was 2 months ago.
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"Unfortunately, the chargeback changes things a lot. Our policy on these is quite severe. We now have to wait for the chargeback claim to arrive here from the credit card company. I don't know how long that will take. Once that arrives, we will honor our side and refund the return shipping. However, we must now ask that you look elsewhere for your hobby supplies." M. Scott Kennard
HLJ Customer Service
www.hlj.com
I will send Mr. Kennard a link to this post and to any others I may decide to put on the internet. If he had any honest intentions, hopefully this will get him to refund my money and make good on his promise.
Be very careful when dealing with this company. It is sad that this had to happen. If a company is too small to have an important thing called customer service, then they are too small to be in business.
HLJ Customer Service
www.hlj.com
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Well they have not honored their side and have not refunded the return shipping. My account has been deleted and my emails are going unanswered. I have contacted everyone I know that does business either in Japan or with Japanese companies for help. It's not the amount of money it's the principle.I will send Mr. Kennard a link to this post and to any others I may decide to put on the internet. If he had any honest intentions, hopefully this will get him to refund my money and make good on his promise.
Be very careful when dealing with this company. It is sad that this had to happen. If a company is too small to have an important thing called customer service, then they are too small to be in business.
Categories:
Bad Business,
Hobby LInk Japan,
Scott Kennard
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